Warranty / Returns
Welcome to BearGEAR, your trusted source for high-quality used equipment from working environments. We're delighted to offer you a comprehensive warranty that provides coverage for any potential defects in the items you purchase from us. We understand the importance of reliable gear, and our warranty is designed to ensure your confidence in every transaction.
Warranty Coverage Details:
1. Refunds within the First 30 Days: We stand behind the quality of our used equipment. If you encounter any defects or issues with your purchased item within the initial 30 days from the delivery date, we've got you covered. Our commitment to your satisfaction means that we'll provide a full refund for your purchase. Simply get in touch with our dedicated customer support team, share the details of the defect, and we'll process your refund promptly.
2. Replacement from Days 31 to 90: Our warranty extends to cover replacement for a like unit from day 31 to day 90 following the delivery date. We understand that sometimes unforeseen issues might arise, even with equipment pulled from working environments. If you experience any manufacturing defects or malfunctions during this period, reach out to our customer support team with relevant documentation and images of the issue. We'll arrange for a replacement unit to be sent your way, ensuring that your experience with BearGEAR remains exceptional.
Terms and Conditions:
- Our warranty exclusively covers defects resulting from normal use and does not encompass damages arising from misuse, accidents, modifications, unauthorized repairs, or negligence.
- Please note that wear and tear resulting from regular use is not covered by the warranty.
- The warranty is applicable only to the original purchaser and is non-transferable.
- Proof of purchase, such as an order number or receipt, is essential for all warranty claims.
- All warranty claims are subject to review and approval by our team.
Initiating a Warranty Claim:
To begin a warranty claim, please follow these simple steps:
- Contact our customer support team at help@beargearit.com within the stipulated warranty period.
- Share your order number, a clear description of the defect, and any pertinent images or videos illustrating the issue.
- Our customer support experts will guide you through the warranty claim process and provide instructions for returning the item if deemed necessary.
At BearGEAR, we take pride in offering high-quality used equipment that meets your needs. Our 90-day warranty is a testament to our confidence in the gear we provide, and our dedication to your satisfaction as a valued customer.
Do keep in mind that this warranty information is subject to updates, with any revisions being reflected on our official website.